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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

7. How long does it take for the requests to be processed?

Generally requests are processed within 6 weeks and the results are updated online. The Anfiqu team meets every Friday and applications are processed. The decision is final, and an explanatory email is sent for the reasons of approval or decline.

The most common reasons for decline are lack of funds and incomplete supporting evidence and information.

ANFIQU 2015 - 2024