بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

 
 

» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?


7. How long does it take for the requests to be processed?

Most requests are processed within 6 weeks, although the exact timeframe can vary depending on the type of request, the information provided, and the availability of funds.

The Anfiqu team reviews applications regularly, and updates are provided online through your account. The outcome of your request will be shown under the "Processed" section.

You will also receive an email explaining the outcome of your request, including the reason if your application has not been approved.

The most common reasons for a request being declined are:

  • Insufficient funds available at the time of assessment.
  • Incomplete supporting documents or insufficient information.
  • The request does not meet the criteria for the type of assistance requested.
ANFIQU 2015 - 2026