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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

13. Why am I not receiving Authorisation Codes?

Rarely if the mobile phone services are diverted SMS messages may not be delivered. If that is the case with you, please contact us for an alternate arrangement. It is extremely important that you inform us immediately if you change your mobile number. It is also worth noting that if your inbox is full, you will not be able to receive any further texts.

Some mobile devices have spam filters enabled which could prevent messages from reaching you. Please make sure these are disabled for Anfiqu SMS messaging services.

Please search the internet for settings of your phone to disable SPAM filters and how to reset your phone, as some users have reported problems with their devices in receiving SMS messages from one particular number.

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