بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ
HOME CONTACT US ABOUT US FAQ's APPLY LOGIN

 
 

» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

13. Why am I not receiving Authorisation Codes?

If you are not receiving authorisation codes, please check the following:

  • Make sure your registered mobile number with Anfiqu is correct and up to date.
  • Check that your phone has sufficient storage space and that your SMS inbox is not full.
  • Check whether your phone has spam filters or message blocking settings enabled, as these may prevent Anfiqu SMS messages from reaching you.

Rarely, mobile network issues or diverted SMS services may prevent messages from being delivered.

If your messages are still not arriving, please contact Anfiqu so that an alternative arrangement can be considered.

It is extremely important that you inform Anfiqu immediately if you change your mobile number, as authorisation codes are sent only to your registered number.

Some mobile devices have built-in spam protection that may block messages from unknown numbers. Please check your phone settings and make sure Anfiqu SMS messages are allowed.

ANFIQU 2015 - 2026