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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

6. How do I withdraw money from my account?

There are two ways to withdraw money from your Anfiqu account:

  • Through another account holder
    • An account holder with sufficient cash may receive your transfer into their account and provide you with the equivalent cash amount.

      Anfiqu cannot accept responsibility for any miscommunication, errors, or misconduct between you and another account holder. Please only use someone you personally know and trust.
  • By post
    • Once Anfiqu receives your online withdrawal request, the payment will either be delivered by an Anfiqu representative or sent to your registered home address using Royal Mail tracked delivery.

      Withdrawals can only be delivered to your registered home address.

      The "Notes" section of your request will be updated once your withdrawal has been processed.

      Please ensure that your address details are correct before submitting a withdrawal request.
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