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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

12. What happens if I cannot pay Qard (Loan) instalments?

If you are struggling and in need, please contact us and we may be able to help and negotiate. Please note we rely on timely repayments to be able to offer help to others.

As a last resort, unpaid Qard (Loan) repayments can escalate into a legal matter. In this case, we have no choice but to disclose the identity of the account holder to the relevant legal authorities.

ANFIQU 2015 - 2024