بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

 
 

» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?


12. What happens if I cannot pay Qard (Loan) instalments?

If you are experiencing financial difficulty and are unable to make your repayments, please contact Anfiqu as soon as possible.

We will consider your circumstances and, where appropriate, try to work with you to find a suitable solution.

Please remember that Qard repayments are used to support other people in need. Making repayments on time helps ensure that this service remains available to the wider community.

If repayments remain unpaid and no arrangement can be agreed, the matter may need to be escalated as a legal issue.

In such circumstances, Anfiqu may be required to provide relevant account information to the appropriate legal authorities.

ANFIQU 2015 - 2026