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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

14. Why is it taking so long for the Authorisation Codes to arrive?

Normally, authorisation codes are delivered within a few minutes. However, in rare cases, mobile network congestion can delay delivery.

Please allow up to 10 minutes for the message to arrive before requesting another code.

If you still do not receive the code, please check that:

  • Your registered mobile number is correct.
  • Your phone can receive SMS messages.
  • Your SMS inbox is not full.
  • Spam filters or message blocking settings are not preventing delivery.

If the problem continues, please contact Anfiqu for further assistance.

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