ANFIQU - FAQ

ANFIQU
SPEND IN THE WAY OF ALLAH

بِسْمِ ٱللَّهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

» FREQUENTLY ASKED QUESTIONS

1.	How do I request Sadaqah / Zakat / Qard (Loan)?
2.	How do I change my contact details?
3.	I have lost my login details, what do I do?
4.	How do I check the progress of my requests?
5.	How do I deposit money into my account?
6.	How do I withdraw money from my account?
7.	How long does it take for the requests to be processed?
8.	How do I donate Sadaqah or Zakat directly to someone I know?
9.	How do you decide who should receive Sadaqah or Zakat?
10.	How do you decide who should receive Qard (Loan)?
11.	How do I repay Qard (Loan) instalments?
12.	What happens if I cannot pay Qard (Loan) instalments?
13.	Why am I not receiving Authorisation Codes?
14.	Why is it taking so long for the Authorisation Codes to arrive?

3. I have lost my login details, what do I do?

If you have lost your login details, please contact Anfiqu and request that your details are sent to your registered home address.

For security reasons, Anfiqu staff cannot provide login details over the phone or by email.

If any of your account details have changed, you may need to visit in person and provide photocopies of supporting documents, such as proof of address or updated contact details.

Your information will be updated once the changes have been verified.

*** Please note that there may be a charge for sending login details by post.

ANFIQU 2015 - 2026