» FREQUENTLY ASKED QUESTIONS

You need to open an account before you can submit any requests.

Once your account has been activated, log in and click the "Request" button. From the drop-down list, select the type of assistance you require: Sadaqah, Zakat, or Qard (Loan).

Complete the request form by entering the required amount and providing all relevant supporting information. Once you click OK, an authorisation code will be sent to your registered mobile phone within a few minutes, insha'Allah.

Enter the authorisation code to confirm your request. A copy of the submitted request will also be emailed to you.

Your request will appear in the "Pending" section of your account. You can check the progress by clicking on "Notes". Whenever the notes are updated, an automatic email notification will be sent to you.

Processing times vary depending on the type of request, the information provided, and the availability of funds. Qard (Loan) requests may take up to 6 weeks to complete. We appreciate your patience while each application is carefully reviewed.

*** Please do not submit multiple requests at the same time (for example, requesting Zakat, Sadaqah and Qard together) or repeated requests shortly after a previous request. This may delay the assessment process.

For Qard (Loan) requests, a guarantor may be required. A guarantor is someone who agrees to take responsibility for repayment if you are unable to repay the loan.

A guarantor should ideally not be your referee. They should be someone you know and trust, such as a parent or close relative.

The guarantor must sign a personal guarantee in the presence of witnesses and provide valid identification documents. This guarantee is legally binding.

Requests are generally reviewed in the order they are received. However, the Anfiqu team may prioritise cases based on urgency, individual circumstances, and available funds.

The final decision is made by the Anfiqu team, who are responsible for managing the charitable funds entrusted to them by donors.

Anfiqu reserves the right to refuse, cancel, or close an application or account where necessary.

If suspected criminal activity, fraud, or deliberate misuse of the service is identified, the application or account may be cancelled.

Any outstanding amounts may become immediately payable. Cases involving suspected charity fraud may be reported to the relevant authorities.