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» FREQUENTLY ASKED QUESTIONS

1.How do I request Sadaqah / Zakat / Qard (Loan)?
2.How do I change my contact details?
3.I have lost my login details, what do I do?
4.How do I check the progress of my requests?
5.How do I deposit money into my account?
6.How do I withdraw money from my account?
7.How long does it take for the requests to be processed?
8.How do I donate Sadaqah or Zakat directly to someone I know?
9.How do you decide who should receive Sadaqah or Zakat?
10.How do you decide who should receive Qard (Loan)?
11.How do I repay Qard (Loan) instalments?
12.What happens if I cannot pay Qard (Loan) instalments?
13.Why am I not receiving Authorisation Codes?
14.Why is it taking so long for the Authorisation Codes to arrive?

11. How do I repay Qard (Loan) instalments?

Qard (Loan) instalments appear in the PENDING section after your request has been accepted. Instalments can only be paid if you have enough funds in your account. Once you have deposited money in your account, go to PENDING section and click "PROCESS". An authorisation code will be sent to your mobile phone, enter the authorisation code and the instalment will be processed. You can pay upcoming instalments in advance, provided you have sufficient money in your account.

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